{
  "orr_version": "1.0",
  "id": "Q-1204",
  "title": "AC dripping water",
  "context": {
    "location": "Tower 2, Apartment 1204",
    "area": "unit",
    "asset": "Split AC, living room",
    "reported_at": "2026-10-10T16:05",
    "reported_by_role": "resident",
    "symptom": "Water is dripping from the AC in the living room."
  },
  "work": [
    {
      "by": {
        "name": "Ravi Kumar",
        "company": "Bluepoint Cooling",
        "role": "AC technician"
      },
      "at": "2026-10-11T10:30",
      "done": "Cleared the blocked condensate drain, then ran the unit for 15 minutes and watched it: no leak during that time.",
      "diagnosis": "Blocked condensate drain.",
      "outcome": "resolved"
    }
  ],
  "checks": [
    {
      "by_role": "technician",
      "by_name": "Ravi Kumar",
      "at": "2026-10-11T10:50",
      "method": "test_run",
      "result": "Ran the unit for 15 minutes: no water leaked while watching.",
      "limits": "15 minutes only."
    },
    {
      "by_role": "coordinator",
      "by_name": "Lina Haddad",
      "at": "2026-10-11T14:00",
      "method": "photo_review",
      "result": "The technician's photo and test note are on file.",
      "limits": "Did not inspect the unit."
    }
  ],
  "evidence": [
    {
      "type": "photo",
      "description": "The drain line after cleaning.",
      "taken_by": "Ravi Kumar",
      "taken_at": "2026-10-11T10:48",
      "reference": "Q-1204-drain.jpg"
    },
    {
      "type": "test_log",
      "description": "Technician's note: 15-minute test run, no leak seen.",
      "taken_by": "Ravi Kumar",
      "taken_at": "2026-10-11T10:50"
    }
  ],
  "resident": {
    "status": "no_reply",
    "asked_at": "2026-10-11T14:05",
    "channel": "WhatsApp"
  },
  "open_items": [],
  "status": "closed",
  "closure": {
    "closed_by": {
      "name": "Lina Haddad",
      "role": "Maintenance coordinator"
    },
    "closed_at": "2026-10-15T09:00",
    "reason_code": "work_reported_done_no_reply",
    "reason": "Work reported as done. Asked the resident on 11 Oct; no reply after four days."
  },
  "history": []
}