{
  "orr_version": "1.0",
  "id": "R-2057",
  "title": "Water through the bathroom ceiling",
  "context": {
    "location": "Harbour View, Flat 3A",
    "area": "unit",
    "reported_at": "2026-10-08T07:45",
    "reported_by_role": "resident",
    "symptom": "Water is dripping from the bathroom ceiling, near the light."
  },
  "work": [
    {
      "by": {
        "name": "Sam Okafor",
        "company": "Northline Plumbing",
        "role": "Plumber"
      },
      "at": "2026-10-08T11:20",
      "done": "Found a leaking waste pipe joint under the bath in Flat 4A, above, and resealed it. The stained ceiling in 3A was not repaired.",
      "diagnosis": "Leaking waste pipe joint under the bath in the flat above (4A).",
      "outcome": "temporary_fix",
      "follow_up_needed": true,
      "follow_up": "Repair the ceiling in 3A once it has dried out."
    }
  ],
  "checks": [
    {
      "by_role": "technician",
      "by_name": "Sam Okafor",
      "at": "2026-10-08T11:50",
      "method": "test_run",
      "result": "Ran the bath in 4A for 5 minutes: no new water came through the ceiling in 3A.",
      "limits": "The ceiling board was not opened, so hidden damage was not checked."
    }
  ],
  "evidence": [
    {
      "type": "photo",
      "description": "Stained ceiling in the 3A bathroom, before the work.",
      "taken_by": "Sam Okafor",
      "taken_at": "2026-10-08T11:05",
      "reference": "R-2057-ceiling.jpg"
    },
    {
      "type": "photo",
      "description": "The resealed joint under the bath in 4A.",
      "taken_by": "Sam Okafor",
      "taken_at": "2026-10-08T11:45",
      "reference": "R-2057-joint.jpg"
    }
  ],
  "resident": {
    "status": "pending",
    "asked_at": "2026-10-08T13:00",
    "channel": "WhatsApp"
  },
  "open_items": [
    {
      "what": "Repair and repaint the bathroom ceiling in 3A.",
      "owner": "Lina Haddad, coordinator",
      "next_step": "Check that the ceiling is dry, then book the decorator.",
      "due": "2026-10-22"
    }
  ],
  "status": "open",
  "history": []
}