{
  "orr_version": "1.0",
  "id": "R-2041",
  "title": "Dripping kitchen tap",
  "context": {
    "location": "Harbour View, Flat 2B",
    "area": "unit",
    "reported_at": "2026-10-05T09:12",
    "reported_by_role": "resident",
    "symptom": "The kitchen tap keeps dripping, even when it is turned off hard."
  },
  "work": [
    {
      "by": {
        "name": "Sam Okafor",
        "company": "Northline Plumbing",
        "role": "Plumber"
      },
      "at": "2026-10-06T10:40",
      "done": "Replaced the worn tap cartridge, turned the water back on and opened and closed the tap.",
      "diagnosis": "Worn ceramic cartridge.",
      "outcome": "resolved"
    }
  ],
  "checks": [
    {
      "by_role": "technician",
      "by_name": "Sam Okafor",
      "at": "2026-10-06T10:55",
      "method": "test_run",
      "result": "Opened and closed the tap ten times, then watched it for 10 minutes: no drip.",
      "limits": "Checked the kitchen tap only."
    }
  ],
  "evidence": [
    {
      "type": "photo",
      "description": "The tap after the repair, turned off, not dripping.",
      "taken_by": "Sam Okafor",
      "taken_at": "2026-10-06T10:56",
      "reference": "R-2041-after.jpg"
    }
  ],
  "resident": {
    "status": "resolved",
    "asked_at": "2026-10-06T12:00",
    "answered_at": "2026-10-06T18:31",
    "words": "Yes, it's fixed. Thank you!",
    "channel": "WhatsApp"
  },
  "open_items": [],
  "status": "closed",
  "closure": {
    "closed_by": {
      "name": "Lina Haddad",
      "role": "Maintenance coordinator"
    },
    "closed_at": "2026-10-07T08:30",
    "reason_code": "confirmed_by_resident"
  },
  "history": []
}