{
  "orr_version": "1.0",
  "id": "R-2063",
  "title": "Bedroom door lock sticks",
  "context": {
    "location": "Harbour View, Flat 1C",
    "area": "unit",
    "reported_at": "2026-10-12T08:20",
    "reported_by_role": "resident",
    "symptom": "The bedroom door lock sticks and the key is hard to turn."
  },
  "work": [
    {
      "by": {
        "name": "Omar Saleh",
        "company": "Keystone Locks",
        "role": "Locksmith"
      },
      "at": "2026-10-13T15:00",
      "done": "Came at the agreed time; nobody answered. Left a card under the door.",
      "outcome": "no_access",
      "follow_up_needed": true,
      "follow_up": "Agree a new visit time with the resident."
    }
  ],
  "checks": [],
  "evidence": [],
  "resident": {
    "status": "not_asked"
  },
  "open_items": [
    {
      "what": "Repair the bedroom door lock.",
      "owner": "Lina Haddad, coordinator",
      "next_step": "Called the resident on 13 Oct to agree a new time; waiting to hear back.",
      "due": "2026-10-16"
    }
  ],
  "status": "open",
  "history": []
}