Statement by Ravi Kumar, Bluepoint Cooling (AC technician) · 11 Oct 2026, 10:30
- Outcome
- Resolved
- Done
- Cleared the blocked condensate drain, then ran the unit for 15 minutes and watched it: no leak during that time.
- Cause
- Blocked condensate drain.
Repair record · Q-1204
AC dripping water, reopened
Tower 2, Apartment 1204
Open
- Contractor reports
- Temporary fixRavi Kumar, Bluepoint Cooling (AC technician)
- Checked
- 3 checksby technician, coordinator
- Resident
- Not resolved18 Oct 2026, 19:40
- Record
- Open · 1 item left
1 · What was reported
Water is dripping from the AC in the living room.
- Area
- A unit
- Equipment
- Split AC, living room
- Reported
- 10 Oct 2026, 16:05, by resident
2 · What the contractor says
Statement by Ravi Kumar, Bluepoint Cooling (AC technician) · 20 Oct 2026, 09:15
- Outcome
- Temporary fix
- Done
- Revisit. The drain is clear, but the drain pan is cracked and leaks once it fills. Fitted a temporary tray and ordered a new pan.
- Cause
- Cracked drain pan.
- Follow-up
- Fit the new drain pan when it arrives.
3 · Checks
Checked by Technician, Ravi Kumar · Test run · 11 Oct 2026, 10:50
Ran the unit for 15 minutes: no water leaked while watching.
Did not cover: 15 minutes only.
Checked by Coordinator, Lina Haddad · Reviewed a photo · 11 Oct 2026, 14:00
The technician's photo and test note are on file.
Did not cover: Did not inspect the unit.
Checked by Technician, Ravi Kumar · Looked at it · 20 Oct 2026, 10:00
A crack of about 4 cm in the drain pan, at the corner below the outlet.
Did not cover: The temporary tray has not been watched over a full day.
4 · Evidence
Photo · Ravi Kumar · 11 Oct 2026, 10:48
The drain line after cleaning.
File: Q-1204-drain.jpg
Test log · Ravi Kumar · 11 Oct 2026, 10:50
Technician's note: 15-minute test run, no leak seen.
Photo · Ravi Kumar · 20 Oct 2026, 09:40
The cracked drain pan.
File: Q-1204-pan.jpg
5 · The resident
Not resolved
“It's dripping again, same place.”
- Asked
- 11 Oct 2026, 14:05
- Answered
- 18 Oct 2026, 19:40
- Channel
6 · Still open
Fit the new drain pan.
- Owner
- Ravi Kumar, Bluepoint Cooling
- Next step
- The pan was ordered on 20 Oct.
- Due
- 24 Oct 2026
7 · Closure
This record is open.
8 · Later additions
Resident replied · 18 Oct 2026, 19:40 · Resident, by WhatsApp
It's dripping again, same place.
Reopened · 18 Oct 2026, 20:05 · Lina Haddad
Reopened after the resident's reply. Revisit booked for 20 Oct.
Earlier closure, kept as it was: Work reported done, no reply from the resident, Lina Haddad (Maintenance coordinator), 15 Oct 2026, 09:00 (Work reported as done. Asked the resident on 11 Oct; no reply after four days.)